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Clinic Policies

Booking Policy: All services provided by advance appointment only. Cancellation policy in effect. Unisex CAM clinic & spa now accepting new clients who wish to be pain free & feel refreshed! All services with Blend Wellness must be booked in advance. If you wish for a same day booking, we require all patients to join our waiting list. We do not accept same day appointments any other way. Our staff also ask you arrive on time for your appointments. We do not generally require patients to come in early.

Want to try booking an appointment for today? Join the waiting list from our home page booking section and/or by calling us directly at: (780) 432-5900. This is the only way we accept same day booking requests.

CAM Therapy Policy: All our staff are certified in the profession in which they practice. Since we require solely a certification of our professional staff such as: Doulas, Homeopathic Doctors, Massage therapists (MTS) which can be working from various other cities, provinces, and/or out of country, treatments in our clinic are therefore ineligible to be reimbursed through your medical / extended benefits health care plans. This includes students services. Receipts cannot be issued for our clinic for any medical rebate. Alternative therapies are provided with patients informed consent and therapeutic services performed here are based on verifiable certified skillsets. This unfortunately means our therapists services may not be eligible for a reimbursement under the traditional healthcare model.

Cancellation Policy: Blend Wellness & Beauty states that – No show fees of 50% of the total are due prior to another appointment; if no contact is made with us to cancel your appointment at least 24 hours in advance. All booked services are to be rendered on your booking date for all bookings. If you provided a credit card no. it shall be directly billed the day of your appointment. Blend Wellness is able to cancel an appointment with little to no notice to the customer as necessary. There is no cost for appointments cancelled by us. All appointments must be confirmed up to 3 hours prior or it shall be considered cancelled. All no shows and unconfirmed appointments shall be billed at 50% of the total payable and due on receipt.

Clinic Policy: Blend Wellness has 1 location in Edmonton and provides a Mobile Clinic & Spa service at your location within the area. We bring the spa to you or you could come on down to our clinic! We require consent from all our patients which can be filled out upon your arrival. All robes, slippers, towels, products are provided by Blend wellness. Our staff are unable to use patients own products, etc. During Treatments in clinic or mobile. Additional services must be prebooked in advance.

Other Policy: We do not tolerate inappropriate or ill behavior at anytime. All persons engaging in abusive behavior shall immediately be requested to leave the premises. If a staff is in site they shall immediately terminate the job. All fees due upon booking will still be due if a service is terminated at our spa, massage clinic, and/or during a mobile service. Refusal to pay fees in full shall result in appropriate collection action.

Payment Policy: All fees due (full balance) on the appointment date. Direct billing is not available for insurance companies, receipts for benefits plans also not provided. We also accept debit, debit at the door, and credit. All payments are due up front. GST/tax is collected on all transactions.