Our staff also ask you to arrive on time for your appointments. We do not generally require patients to come in early.
Booking Policy: Effective September 1, 2019, Blend Wellness Groupon offers are subject to a $10 administration fee for any missed first appointments or expired vouchers. See Groupon page for more information. All other services can be booked at no charge. Classes, Corporate services, Doula services, seminars, and all mobile services require a 50% retainer up front to secure the booking.
Cancellation policy: All bookings cancelled without 72 hours prior notice, shall be subject to a fee of 50% of the value of your missed appointment fee. This fee is payable and due before your next booking. After 3 + missed appointments, you will be required to add a credit card pre-auth agreement on file with us and be charged accordingly. If no contact is made with us to cancel your appointment; all booked services are due and payable. All services booked are to be rendered and paid on your booking date(s). If you provided a credit card no.; it shall be directly billed on the day of your booked appointment. Blend Wellness is able to cancel an appointment with little to no notice to the customer as necessary. There is no cost for appointments cancelled by us. If any monies are paid it will be refunded to you if our clinic cancels your appointment at anytime.
Want to try booking an appointment for today? If you wish for a same day booking, we require all patients to join our waiting list. We do not accept same day appointments any other way. Join the waiting list from our home page booking section and/or by calling us directly at: (780) 432-5900. This is the only way we accept same day booking requests.
CAM Therapy Policy: All our staff are certified in the profession in which they practice. Since we require solely a certification of our professional staff such as: Doulas, Homeopathic Doctors, Massage therapists (MTS) which can be working from various other cities, provinces, and/or out of country, treatments in our clinic are therefore eligible to be reimbursed through your medical / extended benefits health care plans; only by request. This excludes if student therapist performs services. No receipts are issued for student massage therapists. We do not issue receipts for Alberta Blue cross patients. Alternative therapies are provided with patients informed consent and therapeutic services performed here are based on verifiable certified therapist credentials and association standings.
Clinic Policy: Blend Wellness is located in North Edmonton and also provides a Mobile Clinic & Spa service at your location within the area. We bring the spa to you or you could come on down to our clinic! We require consent from all our patients which can be filled out upon your arrival. All robes, slippers, towels, products are provided by Blend wellness. Our staff are unable to use patients own products, etc. During Treatments in clinic or mobile services. Additional services must be prebooked in advance.
Other Policy: We do not tolerate inappropriate or ill behavior at anytime. All persons engaging in abusive behavior shall immediately be requested to leave the premises. If a staff is in site they shall immediately terminate the job. All fees due upon booking will still be due if a service is terminated at our spa, massage clinic, and/or during a mobile service. Refusal to pay fees in full shall result in appropriate collection action.
Payment Policy: All fees due (full balance) on the appointment date. All classes and Ayurvedic Treatments require a 50% deposit up front. The outstanding 50% is payable on the date of your appointment, class, and/or meetup. Direct billing is available for select insurance companies, massage receipts for benefit plans are provided only upon request. We also accept cash, debit, debit at the door, and credit. All payments are due up front or upon completion of service(s). GST/tax is collected on all transactions.